Cancellation & Order Policy

Last Updated: October 29, 2024

Zolavique aims to provide a clear and reliable ordering experience for customers purchasing clothing and fashion accessories. This Cancellation & Order Policy explains how orders are placed and reviewed, when changes or cancellations may be requested, what happens if merchandise is unavailable, and how refunds are managed when an order cannot proceed.

Placing an Order

Customers can browse products and submit orders through our official website, https://Zolavique.shop. Before confirming a purchase, please review the selected product, size, color, quantity, price, shipping address, and payment information. Product availability and the shipping options shown at checkout determine whether an order can be completed.

Order Confirmation

After successful order submission, customers generally receive a confirmation message at the email address provided during checkout. This confirms that the order was received in our system, but does not necessarily mean that it has been packed or shipped. Please review the confirmation carefully and contact us promptly if an important detail appears incorrect.

Payment Verification and Order Acceptance

Orders may undergo reasonable payment authorization, inventory checks, address verification, and fraud-prevention review. We may contact a customer if additional information is required to complete an order. If an order cannot be accepted or fulfilled, we will explain the issue where appropriate and arrange the necessary cancellation or refund.

Order Processing Time

Our standard order handling time is 1–2 business days. Processing generally takes place Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays normally enter the processing queue on the following business day. Processing time is separate from carrier transit time.

Shipping and Estimated Delivery

We offer free standard shipping within the United States for eligible orders, without a minimum purchase requirement. Transit generally takes 6–7 business days, resulting in a 7–9-business-day total estimated delivery period, including handling. Tracking information is provided when available after shipment. These are estimates rather than guaranteed arrival dates.

Requesting an Order Cancellation

Customers may request cancellation before an order has shipped. To request cancellation, email contact@Zolavique.shop as soon as possible with the order number and a brief explanation. We will check the order's processing status and confirm whether cancellation can be completed. Requests may be harder to fulfill once an order has been packed, transferred to a carrier, or otherwise entered an irreversible shipping stage.

Cancellation After Payment

If a paid order is successfully canceled before shipment, a refund will be returned to the original payment method. We generally process approved refunds within 7 calendar days after approval, unless applicable law requires a quicker refund. The customer's payment institution may take additional time to post the transaction to the account.

Orders Already Shipped

When a package has already shipped, a pre-shipment cancellation may no longer be possible. Customers may request a return once the merchandise is delivered, using the 90-day Return & Refund Policy where the item is eligible. Return shipping is free for eligible U.S. returns, with no restocking fee. Our team will provide the appropriate procedure.

Order Modifications

If you need to change an item size, color, quantity, or delivery address, contact support promptly. We will try to help before dispatch, but modifications are not guaranteed once fulfillment begins. A requested change may require cancellation and replacement with a new order, subject to availability and payment approval. We will not substitute materially different merchandise without the customer's agreement.

Unavailable or Out-of-Stock Items

Occasionally, inventory records may not reflect the last available item, or a product may become unavailable before an order can be fulfilled. If this happens, we will contact the customer and offer suitable options, such as waiting for a confirmed restock if acceptable, choosing an agreed alternative, or receiving a refund for the unfulfilled item. We do not promise a restock date without a reasonable basis.

Delayed Fulfillment

If we learn that an order cannot ship within its promised timeframe, we will notify the customer and provide the delay information, choice to accept a revised date where lawful, or option to cancel for a prompt full refund, as required by applicable law. We will not keep an unshipped payment indefinitely without following the applicable delay and refund rules.

Incorrect, Damaged, or Defective Orders

If an order arrives with the wrong product, wrong variant, missing merchandise, damage, or a defect, please email contact@Zolavique.shop with your order number and a clear description. Photographs can help us review the issue. We will evaluate the circumstances and offer an appropriate remedy consistent with our Return & Refund Policy and applicable consumer law.

Customer Support and Contact Information

For cancellation, modification, or order-status questions, email contact@Zolavique.shop and provide the order number. We recommend contacting us as soon as you notice an issue because time-sensitive requests are easiest to address before dispatch.

Zolavique
3429 S Riva Ridge Wy
Boise, ID 83709, United States
Website: https://Zolavique.shop